Returns and Exchanges
Note that manufacturers have different policies, we do our best to encompass all scenarios here but unfortunately there is not one standard return policy.
Items that are generally non-returnable, this list is not exhaustive, just a general idea: electronics, liquids, piping, software or controllers.
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge. We are in no way responsible for parts ordered that do not fit unless there was an actual error in your item shipped. You are solely responsible for verifying that you are ordering the correct part and any suggestions, recommendations are based on manuals and experience from the Compressor Now staff but do not constitute a reason for return. We will offer suggestions and provide manuals at no cost to you in the assistance in finding the correct part but will not be held responsible to making sure that that is the correct part for your particular machine.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Minimum return amounts are set by certain manufacturers and must be met for a return. For example, items returned to Atlas Copco must have a value of $350 or greater, lesser value items will not be returned or exchanged unless it is proven to be a necessary exchange due to a manufacturer error.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership. We cannot accept returns of any pipe or electronics.
Above Return Conditions Simplified: If we made an error we will fix it, if you ordered the wrong items the restocking and shipping fees will apply. We will not return items for no fee just because you say “someone told me it was part XXXX”.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to the address provided on the RMA (Return Merchandise Authorization)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@westcoasttoolsupply.com for questions related to refunds and returns.